Shipping Policy

All items over $15 on the Emergency Food NZ website have Free Shipping and Handling. So the price you see listed will be the total price you pay!

However any “Just Pay Shipping & Handling” products will still attract a shipping and handling fee even if you buy another product or products in the same order that are “Free Shipping” products.

Orders are processed within 2 business days of payment being received by Emergency Food NZ. But are often processed on the same day.

Unless stated otherwise on the specific product page most deliveries within New Zealand are then completed within 2-3 businesses days. Some South Island deliveries and rural deliveries may take an additional 1-2 days.

If the expected delivery time differs from the above timeframe, then the expected delivery timeframe will be noted clearly on each product details page.

Please note: You may receive orders in multiple shipments as our emergency food is shipped from a different warehouse to some other products.

The item I ordered did not arrive

If your item did not arrive please contact us within 14 days of the expected arrival date of your order.

Regrettably, neither Emergency Food NZ nor our designated Courier are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property (and signed for).